What Customers Are Saying

We're always hearing feedback from our happy customers. Here is a selection of recent comments.

Average Rating
5/5
Last 3 Months

Average Rating
4.9/5
Last 12 Months


Very easy to get in touch with, responded to my text messages when I had questions.

Verified Buyer

- Willing to Refer
June 22, 2020 by Jason G.


I absolutely love the Conaway team. Genuine people, I LOVE Mrs. Debbie. Hands down, the home buying process with Conaway exceeded my expectations as a 1st time home buyer. I couldn't ask for better.

Verified Buyer

June 11, 2020 by Miyana W.


I liked the selections I had to choose from in picking cabinets, flooring, colors, etc. Exactly what I wanted.

Verified Buyer

- Willing to Refer
June 7, 2020 by Mandy K.


Verified Buyer

- Willing to Refer
June 4, 2020 by Arden R.


The first sales rep was terrible. The second rep was a pleasure to work with. I was not at the orientation walk through. The gentleman that was there was courteous enough to include me by Skype when my daughter walked through.

Verified Buyer

- Willing to Refer
May 14, 2020 by Myron M.

Vision Homes Comments:
Thank you for your comments. We made a sales rep change in the middle of your build, & we pleased to hear that you enjoyed working with our new sales rep.


Verified Buyer

- Willing to Refer
May 12, 2020 by Tim C.


Verified Buyer

- Willing to Refer
May 12, 2020 by Patricia C.


Verified Buyer

- Willing to Refer
May 10, 2020 by John B.


Very easy. No hassles at all.

Verified Buyer

- Willing to Refer
May 6, 2020 by Vilma K.


The seller's rep (Rick Oliver) was a great communicator, very easy to talk with, and super responsive. We moved from 1300 miles away, and had a narrow time frame within which to work, but Rick helped to make it happen. The morning we arrived in Lindale we did our final walk through, and then finalized everything at the Title Company that afternoon. Keys and move in happened that same day! Also Ryan Heaton, the builder, has also been very responsive with some of the questions we've had after moving in, and the minor things needing to be addressed. Very minor issues, and the communication was great. In fact, he did our first walk through via FaceTime as we'd not seen the finished home yet. We'd only seen it while it was in construction.

Verified Buyer

- Willing to Refer
April 27, 2020 by William H.


Verified Buyer

- Willing to Refer
April 27, 2020 by Daniel H.


Everything went perfect. I have had no problems at all.

Verified Buyer

- Willing to Refer
April 17, 2020 by Dennis F.


Verified Buyer

- Willing to Refer
April 13, 2020 by Reginald S.


Verified Buyer

- Willing to Refer
April 11, 2020 by Gerald H.


The walkthrough was very nice to make sure everything was up to my standards

Verified Buyer

- Willing to Refer
March 6, 2020 by Hudson K.


Rick did a great job explaining everything to me and was quick to solve any problems I had.

Verified Reviewer

- Willing to Refer
February 14, 2020 by Kelli T.


The house is wonderful. Only issue I have had since I have moved is the use of the cable lines not having been installed before the house was complete making it complicated to get my services installed!

Verified Buyer

- Willing to Refer
February 4, 2020 by Briseida H.

Vision Homes Comments:
Thanks for your comments Briseida. We appreciate your input, and are that your new home is wonderful. The cable lines are run to an outside wall for construction ready to be connected by the cable company. It sometimes takes them a while to bury the cables after they connect them, and unfortunately is something out of our control. Hopefully they will complete everything soon for you.


Verified Buyer

- Willing to Refer
February 2, 2020 by Collins T.


This is my 4th new home built and I would highly recommend using Vision Homes.

Verified Buyer

- Willing to Refer
January 31, 2020 by Michael S.


When we had questions they were answered quickly.

Verified Buyer

- Willing to Refer
January 28, 2020 by James N.


We are very happy with our new home. The energy efficiency is great!

Verified Buyer

- Willing to Refer
January 23, 2020 by Monte E.


Verified Buyer

- Willing to Refer
January 14, 2020 by Steven S.


Very satisfied with everything about the home, corner lot, yard, fence. Love the greenbelt. Thank you.

Verified Buyer

- Willing to Refer
January 13, 2020 by Patrick A.


Very pleased!

Verified Buyer


January 11, 2020 by Lynn B.


In the walk through, the builder was very receptive to concerns raised based on the final inspection prior to purchase. Even after purchase, the builder worked to resolve issues identified.

Verified Buyer

- Willing to Refer
December 31, 2019 by Loren D.


Follow up was great by Rick. I have been in my home for bout a month now. However I have had a couple of issues like crack in cabinet, water leak at toilet in master valves were not tight. Water stands in front yard when in rains lack of drainage The road is terrible But I love my house !!!

Verified Buyer

- Willing to Refer
December 23, 2019 by Sheila A.

Vision Homes Comments:
Thanks Sheila, Mark will be in touch to schedule a time to look into everything.


Verified Buyer

- Willing to Refer
December 23, 2019 by Eric L.


Verified Buyer

- Willing to Refer
December 11, 2019 by Linda H.


Verified Buyer

- Willing to Refer
November 25, 2019 by Deborah I.


Verified Buyer

- Willing to Refer
November 19, 2019 by Robert W.


Ben Miller did an amazing job making her happy! We recommend Ben Miller to be the builder for all of our friends and family. The salesman was great too! Sean Griffin directed us to all the finer finishes we currently have in our house. Beautiful! We love our new house!

Verified Buyer

- Willing to Refer
November 19, 2019 by Ben M.

Vision Homes Comments:
Thanks Ben! We are glad you love your new home.


The amount of issues left behind which the builder asst builder and others they dispatched to the house had to address reflected substandard workmanship of some of the laborers.

Verified Buyer

- Willing to Refer
November 14, 2019 by Maria C.

Vision Homes Comments:
Thanks for your comments Maria. If something is not right per our warranty, we will fix it, no questions asked. It sounds like there were several items that did not meet these standards, but based on your review, they must have been corrected. We will inspect everything again 11 months after your closing to ensure that your items and the rest of your home is performing as promised. We will contact you at that time. Thanks again for your feedback.


If you're buying a newly constructed house and they wait for the closing in order for their people to provide papers to higher management, they need to provide the buyer with more communication on that. When the closing comes, people should not be waiting or delayed three or four times before moving. It's stressful to not know if you're moving, and then you have to put everything on hold. It was a very poor way for it to be communicated to my Realtor. My Realtor had to call and ask them several times.

Verified Buyer

- Willing to Refer
November 12, 2019 by Robert D.

Vision Homes Comments:
Thanks for your great review and your input. We did some research and determined that your home was completed & ready to close prior to your contract date. We also noticed that your lender was not one of our proven preferred lenders. Therefore the lender's last minute paperwork was most likely the reason for the several delays. This affects so many of our customers, and as the builder it is always out of our hands. It is very frustrating to us too, especially when it affects our customers in the way you stated.


Wish the sales individual had communicated regularly with us as he had said he would. Wish that the reasons, for the multiple delays in building our house, had been better explained to us. Ben Miller, the builder, was excellent. Overall - we really like Vision Homes. We love our home! Perfect size. Quiet. Love the windows. Thank you.

Verified Buyer

- Willing to Refer
November 11, 2019 by Mark A.

Vision Homes Comments:
We realize that we fell short on communications early this year. This has been reflected in many of our 3rd party customer surveys. Unfortunately, your home was completed about the time corrections were made. We are glad you love your home, and we really appreciate your feedback.


Verified Buyer

- Willing to Refer
November 11, 2019 by Dale C.


Verified Buyer


November 4, 2019 by Richard T.


Verified Buyer

- Willing to Refer
October 28, 2019 by Charles H.


The home is very well built yet affordable. I love the layout. Size is perfect. Energy efficient. Love it!

Verified Buyer

- Willing to Refer
October 9, 2019 by William W.


Verified Buyer

- Willing to Refer
October 4, 2019 by Cal W.


Wooden Boards used for garage door rails are splitting in half already and our fence boards are starting to bow and bend.

Verified Buyer


September 25, 2019 by Adrian H.

Vision Homes Comments:
Please contact our warranty department for an inspection. If it's not as promised in your home owner's manual, we'll fix it no questions asked.


Most things went well except for one but it was take care by the real estate agent. There was a problem with the fence. I was told that I would have a complete fenced in yard included in the price that I was quoted. but the day before I was to close the Builder tried to charge me extra $600 for the fence. If it was not for the real agent and her hard work I would not been able to close when I did. She had to contact the owner and the manner then was taken care of. and he apologized for any problem that it may caused. and the manner was closed.

Verified Buyer

- Willing to Refer
September 16, 2019 by Frank R.

Vision Homes Comments:
Yes, the fence issue was a misunderstanding. This Realtor had sold several completed homes in this particular neighborhood. The homes she sold, were complete, and were spec'd different. This home was sold early in the construction phase & the Realtor assumed the specs were the same. When this was discovered, the Realtor agreed to pay the amount in question. We looked into the root cause, and saw an area where we could improve. Ultimately, we took care of everything. This type of feedback is good, especially when we can learn and improve something. We appreciate your comments.


Verified Buyer

- Willing to Refer
August 2, 2019 by Sondra D.


Verified Buyer

- Willing to Refer
July 17, 2019 by Stephen W.


Verified Buyer

- Willing to Refer
July 10, 2019 by Daniel Z.


We love our Vision Home!!! Shawn and Rick in the Tyler office were our salesmen and did a great job in closing the deal quickly and smoothly. The house has been great and we are very pleased!!!

John B.

Verified Buyer

July 9, 2019

Vision Homes Comments:
Facebook Review on July 9, 2019.


Verified Buyer

- Willing to Refer
July 6, 2019 by Cynthia M.


Great building company! My family LOVES our new home!

Verified Buyer

- Willing to Refer
June 21, 2019 by Michael J.


Verified Buyer

- Willing to Refer
June 7, 2019 by Melissa H.


Verified Buyer

- Willing to Refer
June 6, 2019 by Malcom H.


(Surprises at Closing?) The house was not ready when expected so closing was delayed about a month and the house did not appraise high enough and the salespeople tried to get the appraisal increased before, ultimately, lowering the price.

This was difficult to answer because I could not have been happier with the construction supervisor (Ben) and the person who took me through the walk-through and punch list (Ryan) but there were others who were very disappointing and I would not mind discussing further so the company would have a better picture of my impression of the process. This was a second home for me, purchased so my mother could live in it, and I have purchased multiple homes in the past and had a custom home built so I am well aware of what to expect.

I do feel that the home and the community it is in are great and I feel very comfortable with my mother living there.

Verified Buyer

- Willing to Refer
June 1, 2019 by Theresa C.

Vision Homes Comments:
Thanks for your comments Theresa. We were aware that there were many delays across the board due to excessive rains in the spring. We did a poor job of communicating along the way. Because of this, we have seen below average surveys. This was addressed company wide, and our communications processes and required communication points were improved to help better set customer expectations. It's feedback like yours that helps us to improve.

Also, we are constantly monitoring our prices, to make sure they are correct to the market. As a customer, you were always protected by our Price Guarantee Policy. When the home didn't appraise, we took a close look at everything and ultimately your price was reduced as we promised in our Price Guarantee Policy.


Verified Buyer

- Willing to Refer
May 15, 2019 by Jared A.


Verified Buyer

- Willing to Refer
May 9, 2019 by Robert W.


Verified Buyer

- Willing to Refer
May 7, 2019 by Leroy S.


We were told the house would be completed in February, however it was not completed until May. The builder tried to change the price AFTER we had a contract on the home. We were not informed it would not be completed until May until a week before our April closing date.

Verified Buyer


May 1, 2019 by Jonathan C.

Vision Homes Comments:
Thank you for your feedback. We did have a lot of scheduling issues matched with poor communications in the spring of this year. This was due to the rains, but mostly it was to do with us. We have set processes into place that should greatly improve communications.

As far as changing the the contract price after contract, that doesn't make since. We have never changed a price after contract. I've seen this company sell a home at less than cost because the wrong house price was chosen at the point of contract. In that situation, the customer recognized it was a rookie sales person mistake, and begged the owner's to increase the contract price. The owner's honored the contract price even though they were going to lose money. That's doing the right thing, and that's at the core of our company & our people. This has not changed.


My complaint with the builder is they promised a certain moving date and it has been pushed back 3 times in 2 and half months. They blamed lots of things on weather.

Verified Buyer


May 1, 2019 by Jace F.

Vision Homes Comments:
Thanks for your testimonial, and we apologize for the delays & poor communications. Overall your survey was good to very good but on the one question "How would you rate the overall performance, communication and follow up by the construction supervisor in charge of building your home?", you rated us as "poor". That makes your feedback very useful because it pinpoints an area that we can improve on. Thank you for your feedback.


Verified Buyer

- Willing to Refer
April 25, 2019 by John B.


Verified Buyer

- Willing to Refer
April 11, 2019 by Regan W.


Not Happy at all!

Verified Buyer


April 1, 2019 by Abelardo Z.

Vision Homes Comments:
Your feedback is important to us, and thank you for your honesty. Unfortunately this was a very rare situation. It was a situation that was out of our control. The lot that you originally chose was not owned by the seller. They had closed on that lot long before we had it under contract because they had not properly kept their books. The title company informed us of the issue just before we expected to close on the lot. This forced you to choose another lot & your confidence with us had been lost. We apologize for this rare instance. Thank you for your honesty.


Verified Buyer

- Willing to Refer
March 27, 2019 by Angela S.


Verified Buyer

- Willing to Refer
March 25, 2019


Verified Buyer


March 20, 2019 by Ryan W.


Verified Buyer


March 6, 2019 by Edgar C.


Verified Buyer

- Willing to Refer
March 6, 2019 by Mark W.


Verified Buyer

- Willing to Refer
February 21, 2019 by Collins A.


Verified Buyer

- Willing to Refer
February 21, 2019 by Holly H.


Verified Buyer

- Willing to Refer
January 21, 2019 by Seth W.


Verified Buyer

- Willing to Refer
January 16, 2019 by Jerry J.


Verified Buyer

- Willing to Refer
January 14, 2019 by Jason B.


Verified Buyer

- Willing to Refer
December 19, 2018 by Jonathan C.


Verified Buyer

- Willing to Refer
December 13, 2018 by Christopher C.


Verified Buyer

- Willing to Refer
December 12, 2018 by Michael R.


Verified Buyer


December 1, 2018 by Michael L.


Verified Buyer

- Willing to Refer
November 28, 2018 by Jason T.


Verified Buyer

- Willing to Refer
November 26, 2018 by Michael S.


Verified Buyer

- Willing to Refer
November 13, 2018 by Stephanie S.


Verified Buyer

- Willing to Refer
November 8, 2018 by David G.


Verified Buyer

- Willing to Refer
November 5, 2018 by William L.


Verified Buyer

- Willing to Refer
October 11, 2018 by Kyle B.


Verified Buyer

- Willing to Refer
September 28, 2018 by Keisha R.


Verified Buyer

- Willing to Refer
September 4, 2018 by Kathryn G.


Verified Buyer

- Willing to Refer
August 20, 2018 by Raelene A.


Verified Buyer

- Willing to Refer
August 6, 2018 by Pauletta H.


Verified Buyer

- Willing to Refer
July 9, 2018 by Deborah K.


Verified Buyer

- Willing to Refer
July 5, 2018 by Caleb D.


"Some places on the windows weren't painted in my daughter's room and the master bedroom."

Verified Buyer


July 1, 2018 by Scott W.

Vision Homes Comments:
This is unacceptable per our warranty guidelines. Please contact our warranty department or your New Home Specialist. This should be fixed.


Verified Buyer

- Willing to Refer
June 11, 2018 by Gwendolyn S.


Verified Buyer


June 1, 2018 by Adesola A.


Verified Buyer

- Willing to Refer
February 6, 2018 by Kelly C.