What Customers Are Saying

We're always hearing feedback from our happy customers. Here is a selection of recent comments.


"Love the house"

How would you rate overall communications; were you kept informed; and did you understand your responsibilities? Customer Rating: "Very Poor"

How well were you kept informed of schedule status? Customer Rating: "Very Poor"

Ability to promptly answer questions, resolve problems and follow through. Customer Rating: "Very Poor"

The Ranch Homeowner - Tyler Division - September, 2018

Vision Homes Comments:
We appreciate these types of anonymous responses from our customers. These types of responses are very enlightening & are a very powerful tool for us at Vision Homes. Because of this we have completed additional training, and have created a more proactive weekly communications approach with every customer company wide. We hope to prevent "Very Poor" ratings such as these from happening to future customers. We thank you for being open and honest about your experience with Vision Homes & helping us improve.


Sean, our sales representative, was excellent in every step of the process, going above and beyond his responsibilities to make sure everything worked out perfectly and smoothly.

Tyler Area Homeowner - Tyler Division - September, 2018


(Surprises at Closing?) “The whole process of closing.”

Build On Your Lot Homeowner - Longview Division - August, 2018

Vision Homes Comments:
Thanks for your feedback. We take the entire buyer's experience seriously. This is an area where we see the highest levels of customer frustration, & unfortunately, this is an area mostly out of our hands. We are not allowed to tell customers where to get a loan, but we can do a better job of educating our customers on which lenders have the best customer service records. We have had a few negative experiences from this particular lender, & have removed them from our preferred lender list. We will discourage future customers from using this lender.


Very smooth transaction with Vision Homes and our loan officer, Jeanna Hill.

The Ranch Homeowner - Tyler Division - August, 2018

Vision Homes Comments:
Thanks for your comment. Jeanna Hill is with Premier Nationwide Lending. She has a proven track record of taking care of customers, therefore she is one of our preferred lenders. We are glad your transaction went smooth.


We are happy and proud of our home.

Build On Your Lot Homeowner - Longview Division - August, 2018


We have loved everything with the quality of our home. It has exceeded our expectations.

Shahan Ranch Homeowner - Tyler Division - July, 2018


We love all of the details of our home, from paint colors to light fixtures and flooring.

Shahan Ranch Homeowner - Tyler Division - July, 2018


We are very pleased with the final product - the quality of the materials is good and the standard and upgraded selections look fantastic.

Build On Your Lot Homeowner - Tyler Division - June, 2018


Mitch the builder is the best in the world.

Ray Creek Homeowner - Longview Division - March, 2018


Rex and Ben Miller, I was in contact with to get put on the list for remaining repairs. Thank you to the owner and everyone that is trying to help make this a good home for my mother and me.

Build On Your Lot Homeowner - Tyler Division - February, 2018

Vision Homes Comments:
Thank you for pointing out an area of improvement for this brand new house plan. Rex has completed the adjustments to your home and we have made corrections on the plans so future homes are more functional. Thanks again for your input.


We refer as many people as we can and offered walkthrough's of our house as they present themselves; haven't done this yet.

Build On Your Lot Homeowner - Dallas Division - February, 2018


We love our new home. Anything requiring additional attention at 60-day walkthrough is in process of being addressed.

Build On Your Lot Homeowner - Dallas Division - February, 2018


The sales team (Rick Oliver) and general contractor (Ben Stoval) did a fantastic job! They were so friendly and responsive to all our emails and phone calls. The same goes with mortgage company.

Build On Your Lot Homeowner - Dallas Division - February, 2018


My family is so happy for new home.

Ray Creek Homeowner - Longview Division - January, 2018


Debbie is excellent person. She helps a lot of things from beginning to the end.

Ray Creek Homeowner - Longview Division - January, 2018


I want to express how well of a job Mr. Mitchell McKissack did while overseeing the construction of my home. He is truly in the right business and will recommend him to anybody that's thinking of building a new home. From his ability to catching mistakes by others (building suppliers) and or the workers, to just keeping me informed with the construction was phenomenal.

Build On Your Lot Homeowner - Longview Division - November, 2017


I want the thank Mrs. Debbie Klassen for helping me with picking out colors and materials, and taking the time to answer ALL my questions and address any concerns I had. I truly feel like I have made new friends.

Build On Your Lot Homeowner - Longview Division - November, 2017


We love our home. It is absolutely beautiful.

Build On Your Lot Homeowner - Longview Division - August, 2017


Awesome folks....every member, every contractor, every worker!!!! Every person, super polite and kind.

Ray Creek Homeowner - Longview Division - July, 2017


We love the floorplan and overall quality of our house. Mitch did an amazing job of communicating the process with us and made sure to ask us about our preferences when making decisions. We had a great experience building our dream house.

Build On Your Lot Homeowner - Tyler Division - April, 2017


Love the house!!

Build On Your Lot Homeowner - Tyler Division - January, 2017


Everything and everyone has gone above and beyond our expectations. It has been a great experience.

Build On Your Lot Homeowner - Tyler Division - December, 2016


Wonderfully built home. Salesperson was Outstanding. Construction Manager was great.

Build On Your Lot Homeowner - Tyler Division - November, 2016


Ben Stovall was great.

Build On Your Lot Homeowner - Longview Division - September, 2016


Overall we are pleased with our home.

Build On Your Lot Homeowner - Tyler Division - September, 2016


Overall, it is a nice home. The builder returned our calls within an appropriate amount of time with answers to our questions and concerns.

BOYL Homeowner - Tyler Division - August, 2016


Overall really enjoyed working with all the people on the team from sales to the builder. Everyone was pleasant and caring.

BOYL - Dallas Area Homeowner - Dallas Division - May, 2016