What Customers Are Saying

We're always hearing feedback from our happy customers. Here is a selection of recent comments.

Average Rating
4.8/5
Last 3 Months

Average Rating
4.5/5
Last 12 Months


Most things went well except for one but it was take care by the real estate agent. There was a problem with the fence. I was told that I would have a complete fenced in yard included in the price that I was quoted. but the day before I was to close the Builder tried to charge me extra $600 for the fence. If it was not for the real agent and her hard work I would not been able to close when I did. She had to contact the owner and the manner then was taken care of. and he apologized for any problem that it may caused. and the manner was closed.

Verified Buyer

- Willing to Refer
September 16, 2019 by Frank R.

Vision Homes Comments:
Yes, the fence issue was a misunderstanding. This Realtor had sold several completed homes in this particular neighborhood. The homes she sold, were complete, and were spec'd different. This home was sold early in the construction phase & the Realtor assumed the specs were the same. When this was discovered, the Realtor agreed to pay the amount in question. We looked into the root cause, and saw an area where we could improve. Ultimately, we took care of everything. This type of feedback is good, especially when we can learn and improve something. We appreciate your comments.


Verified Buyer

- Willing to Refer
August 2, 2019 by Sondra D.


Verified Buyer

- Willing to Refer
July 17, 2019 by Stephen W.


Verified Buyer

- Willing to Refer
July 10, 2019 by Daniel Z.


We love our Vision Home!!! Shawn and Rick in the Tyler office were our salesmen and did a great job in closing the deal quickly and smoothly. The house has been great and we are very pleased!!!

John B.

Verified Buyer

July 9, 2019

Vision Homes Comments:
Facebook Review on July 9, 2019.


Verified Buyer

- Willing to Refer
July 6, 2019 by Cynthia M.


Great building company! My family LOVES our new home!

Verified Buyer

- Willing to Refer
June 21, 2019 by Michael J.


Verified Buyer

- Willing to Refer
June 7, 2019 by Melissa H.


Verified Buyer

- Willing to Refer
June 6, 2019 by Malcom H.


(Surprises at Closing?) The house was not ready when expected so closing was delayed about a month and the house did not appraise high enough and the salespeople tried to get the appraisal increased before, ultimately, lowering the price.

This was difficult to answer because I could not have been happier with the construction supervisor (Ben) and the person who took me through the walk-through and punch list (Ryan) but there were others who were very disappointing and I would not mind discussing further so the company would have a better picture of my impression of the process. This was a second home for me, purchased so my mother could live in it, and I have purchased multiple homes in the past and had a custom home built so I am well aware of what to expect.

I do feel that the home and the community it is in are great and I feel very comfortable with my mother living there.

Verified Buyer

- Willing to Refer
June 1, 2019 by Theresa C.

Vision Homes Comments:
Thanks for your comments Theresa. We were aware that there were many delays across the board due to excessive rains in the spring. We did a poor job of communicating along the way. Because of this, we have seen below average surveys. This was addressed company wide, and our communications processes and required communication points were improved to help better set customer expectations. It's feedback like yours that helps us to improve.

Also, we are constantly monitoring our prices, to make sure they are correct to the market. As a customer, you were always protected by our Price Guarantee Policy. When the home didn't appraise, we took a close look at everything and ultimately your price was reduced as we promised in our Price Guarantee Policy.


Verified Buyer

- Willing to Refer
May 15, 2019 by Jared A.


Verified Buyer

- Willing to Refer
May 9, 2019 by Robert W.


Verified Buyer

- Willing to Refer
May 7, 2019 by Leroy S.


Verified Buyer

- Willing to Refer
April 25, 2019 by John B.


Verified Buyer

- Willing to Refer
April 11, 2019 by Regan W.


Not Happy at all!

Verified Buyer


April 1, 2019 by Abelardo Z.

Vision Homes Comments:
Your feedback is important to us, and thank you for your honesty. Unfortunately this was a very rare situation. It was a situation that was out of our control. The lot that you originally chose was not owned by the seller. They had closed on that lot long before we had it under contract because they had not properly kept their books. The title company informed us of the issue just before we expected to close on the lot. This forced you to choose another lot & your confidence with us had been lost. We apologize for this rare instance. Thank you for your honesty.


Verified Buyer

- Willing to Refer
March 27, 2019 by Angela S.


Verified Buyer

- Willing to Refer
March 25, 2019


Verified Buyer


March 20, 2019 by Ryan W.


Verified Buyer


March 6, 2019 by Edgar C.


Verified Buyer

- Willing to Refer
March 6, 2019 by Mark W.


Verified Buyer

- Willing to Refer
February 21, 2019 by Collins A.


Verified Buyer

- Willing to Refer
February 21, 2019 by Holly H.


Verified Buyer

- Willing to Refer
January 21, 2019 by Seth W.


Verified Buyer

- Willing to Refer
January 16, 2019 by Jerry J.


Verified Buyer

- Willing to Refer
January 14, 2019 by Jason B.


Verified Buyer

- Willing to Refer
December 19, 2018 by Jonathan C.


Verified Buyer

- Willing to Refer
December 13, 2018 by Christopher C.


Verified Buyer

- Willing to Refer
December 12, 2018 by Michael R.


Verified Buyer


December 1, 2018 by Michael L.


Verified Buyer

- Willing to Refer
November 28, 2018 by Jason T.


Verified Buyer

- Willing to Refer
November 26, 2018 by Michael S.


Verified Buyer

- Willing to Refer
November 13, 2018 by Stephanie S.


Verified Buyer

- Willing to Refer
November 8, 2018 by David G.


Verified Buyer

- Willing to Refer
November 5, 2018 by William L.


Verified Buyer

- Willing to Refer
October 18, 2018 by Rebekah T.


Verified Buyer

- Willing to Refer
October 11, 2018 by Kyle B.


Verified Buyer

- Willing to Refer
September 28, 2018 by Keisha R.


Verified Buyer

- Willing to Refer
September 4, 2018 by Kathryn G.


Verified Buyer

- Willing to Refer
August 24, 2018 by Thomas C.


Verified Buyer

- Willing to Refer
August 20, 2018 by Raelene A.


Verified Buyer

- Willing to Refer
August 6, 2018 by Pauletta H.


Verified Buyer

- Willing to Refer
July 9, 2018 by Deborah K.


Verified Buyer

- Willing to Refer
July 5, 2018 by Caleb D.


"Some places on the windows weren't painted in my daughter's room and the master bedroom."

Verified Buyer


July 1, 2018 by Scott W.

Vision Homes Comments:
This is unacceptable per our warranty guidelines. Please contact our warranty department or your New Home Specialist. This should be fixed.


Verified Buyer

- Willing to Refer
June 11, 2018 by Gwendolyn S.


Verified Buyer


June 1, 2018 by Adesola A.


"Love the house", but "Builder & maintenance team very unprofessional"

Verified Buyer


June 1, 2018 by Thomas C.

Vision Homes Comments:
After looking into this one, this rating came from poor communication on our part. This is great information, and we will continue to work on ways to improve.


Verified Buyer


March 1, 2018 by Mark T.


Verified Buyer

- Willing to Refer
February 6, 2018 by Kelly C.